How we handle your details.

Last updated: 22 July 2026.

My HeatPro Ltd is the controller of the personal information described in this notice. We use the details you provide to reply to enquiries, arrange visits, prepare quotes, manage bookings, carry out heating work, take payment and keep the records a heating business needs. This can include your name, contact details, address or postcode, property details, photos you choose to send and messages about the job.

Why we use your information

Depending on the situation, we use information to take steps at your request before a contract, carry out a contract, meet legal duties, or for legitimate business interests such as answering enquiries, running the diary and improving the service. Optional website analytics are based on your consent.

Systems and sharing

Enquiries and bookings may be handled through the website, GoHighLevel, ServiceM8, email and phone. Google may provide website analytics after consent, and GoCardless may process payment details when you choose a payment link. Information is shared only where needed to run the service, process payment, use trusted business systems, obtain professional advice or meet a legal duty. It is not sold.

How long we keep it

Information is kept only as long as it is reasonably needed for the enquiry, customer relationship, warranties, safety records, tax and legal obligations, or a related dispute. Different records may need to be kept for different periods.

Your choices and rights

You may have rights to ask for a copy of your information, correct it, delete it, restrict or object to its use, or withdraw consent. These rights depend on the circumstances. Emailinfo@myheatpro.com to ask a question or make a request. You can also complain to the Information Commissioner's Office.